Shipping Policy
Shipping Policy
At Monster, we are committed to ensuring your products are delivered safely and efficiently. Below are the details of our shipping process, including delivery times, costs, and guidelines.
1. Shipping Destinations
We currently ship to:
· International: Selected countries worldwide. Check availability at checkout.
2. Processing Times
· Orders are processed within 1-3 business days after payment confirmation.
· Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Times
International Shipping
· Delivery times vary by destination, typically ranging from 7-21 business days.
· Customs clearance may affect delivery times.
4. Shipping Costs
International Orders
· Shipping costs are calculated at checkout based on destination and package weight.
· Customers are responsible for any customs duties, taxes, or import fees.
5. Tracking Your Order
· Once your order is shipped, you will receive a tracking number via email.
· Use the provided tracking link to monitor your shipment status in real time.
6. Failed Delivery Attempts
If a delivery attempt fails due to:
· Incorrect address: Please ensure your shipping address is accurate at checkout. Monster is not responsible for undeliverable shipments due to incorrect addresses.
· Customer unavailable to receive: The carrier will attempt re-delivery or leave instructions for pickup.
7. Damaged or Lost Packages
· If your package arrives damaged, please contact us within 7 days of delivery with photos or videos of the package and its contents.
· For lost packages:
· Contact the carrier directly using the tracking number.
· If the issue is unresolved, contact Monster customer service for assistance.
8. Special Shipping Requests
For specific shipping needs (e.g., gift packaging, specific carriers), contact us before placing your order at paypal.liu@monster-china.com.
9. Changes to Your Order
· If you need to modify your shipping address or details after placing the order, contact our customer service team immediately.
· Address changes cannot be made once the order has been shipped.
Contact Us
If you have questions about your shipment, reach out to us at:
· Email: paypal.liu@monster-china.com
· Website: mct-audio.com
We aim to make your shopping experience seamless and appreciate your trust in Monster.
